21 Rules for Excellent Retail Customer Service

Recently, a friend of mine shared with me a story I thought I would share with you. Take a look:

Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink and I need someone to come clean up our table and the floor." The tone of her voice suggested that somehow the restaurant was responsible for her broken cup. And of course, there was no, "Hey I'm so sorry, one of my horrible children was fooling around and caused you a mess.

Customer Service Done Right

Are you a stickler about receiving top notch customer service? Do you routinely "come through" as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an internet hosting company, a hair colorist, or any one of thousands of different service providers. Frankly, customer service in many areas -- retail, for one -- isn't what it used to be. However, where there is poor customer service there is also a great opportunity. Read on and I will explain.